Refund policy

Return and Refund Policy

At StyleSync, we want you to love your purchase. We stand behind the quality of our products and are committed to providing excellent customer service. This Return and Refund Policy outlines the conditions under which you can return items and receive a refund. Please read it carefully before making a purchase. All returns must be initiated within the time frames specified below.

Eligibility for Returns

  • Time Frame: Returns must be requested within 15 days of the delivery date. Late requests may be denied.
  • Eligible Items and Reasons:
    • Defective or damaged products.
    • Wrong item, size, or color received.
    • Change of mind (subject to restocking fees or exclusions below).
  • Ineligible Items:
    • Hygiene or personal care items (e.g., underwear, swimsuits, cosmetics).
    • Personalized, custom-made, or engraved products.
    • Final sale items (clearly marked on product pages).
    • Items not in original condition, with all tags, packaging, and accessories intact.
  • Condition: Items must be unused, in the same condition as received, and include proof of purchase.

We reserve the right to inspect returned items and deny refunds if the above conditions are not met.

Return Process

  1. Contact Us: Email us at sales@stylesynchron.com with your order number, reason for return, and photos/videos of the issue (if applicable).
  2. Approval: We'll review your request within 2 business days and notify you via email if approved.
  3. Return Shipping:
    • For defects, damages, or wrong items: We'll provide a prepaid return label (you won't pay shipping).
    • For change of mind: You are responsible for return shipping costs. We recommend using tracked shipping.
    • Important Note: Due to our international sourcing, for low-value items (under $20), we may issue a full refund without requiring the item to be returned to save on shipping costs. We'll notify you if this applies.
  4. Receive and Process: Once we receive the item (or approve no-return refund), we'll process your refund within 7-10 business days.

Refund Options

  • Full Refund: Issued to your original payment method for eligible returns.
  • Partial Refund: For minor issues (e.g., partial damage) or if the item is returned used.
  • Store Credit: Offered as an alternative (valid for 1 year) with no expiration on use.
  • Exchange: Available for the same item in a different size/color, subject to availability (shipping costs may apply).
  • Processing Time: Refunds appear on your statement within 3-5 business days after processing, depending on your payment provider.

Shipping fees from your original order are non-refundable unless the return is due to our error.

Special Circumstances

  • Lost or Delayed Shipments: If your order hasn't arrived within the estimated delivery time, contact us immediately. We'll work with our shipping partners to resolve it.
  • Bulk or Wholesale Orders: May have different terms—please inquire before purchase.
  • International Orders: Customs duties, taxes, and import fees are your responsibility and non-refundable.

Changes to This Policy

We may update this policy at any time. The version posted on our site at the time of purchase applies to your order.

If you have any questions, feel free to reach out—we're here to help!

Last Updated: Oct 10th, 2025